I have a customer that has an old lampshade, can you repair it?
Yes that’s what we specialize in. We can take an old lampshade and re-fabricate it, whether it is done as a Recover or just as a Reline. If you send us the old lampshade, we will match the existing fabric for your customer. We can also repair lampshades if a trim needs to be reattached, or a seam needs to be glued, or if a top detaches from a lampshade we can reinstall it. Contact us with any inquires.
I have a customer that wants one of your catalog frame sizes but wants to use their own material, is that possible?
Yes, of course, that is something we do often. If your customer wants to use their own material we can definitely accommodate them whether it is a catalog size, or a custom size. Let us know if you need us to determine the yardage of fabric needed, and we will help you with all the information needed to getting the job done.
I have a customer that wants a pleat that I do not see in your catalog. Do you have the ability to copy a pleat that I am in need of?
We take pride in the fact that all our pleated lampshades are all hand sewn, and they have a high end custom appeal. So the answer to your question is "yes, we can." For special pleats we request that you send us an emailed picture of the pleat in need of copying. We will be able to 100% accommodate your customer's needs.
I have a customer that is in need of an odd colored lampshade can you match the color for me?
Yes, our paint specialist in our paint department can match any color from any paint manufacturer. Just provide us with the paint information and we will match it.
I am an individual looking for a lampshade for my home, can I buy from Canterbury Roseart direct?
Thank you for contacting us, unfortunately being that we are a wholesale lampshade manufacturer, we only sell to specialty lampshade showrooms and lighting showrooms. We would be more than happy to assist you in finding the perfect showroom in your area, feel free to contact us for retail store information.
How do I go about opening an account, and placing my first order?
Thank you for your interest, to set up an account with us please print the “New Customer Application” off of our website. Once you fill out the required information please send to our company email, Canterburylampshades@hotmail.com. Please give us 48 hours to respond, and once account is approved, purchase orders can be placed via post office, email, or fax.
I am in need of an order within a specific time frame, what is your turnaround time?
Since our lampshades are handmade, our standard turnaround time is four to six weeks for standard catalog items (does not include shipping time). For custom orders depending on the order complexity, delivery times can range anywhere from two to eight weeks.
Rush services are available for projects with expedited deadlines.
How long does it take you to deliver?
We have a three, five, and ten day rush service. Rush service price quotes are made accordingly to the orders complexity, and quantity needed.
Do you have a minimum lampshade order?
It depends, for stocking customers we have no minimum order requirements. For non stocking customers who are customers who order less than $2,000 per year with our company, they are required to pay an additional $100 on every order placed.
Can I cancel my order?
Any order cancellation or modification must occur within 24 hours of the original order’s placement. We do not accept cancellations on import orders because of delivery and processing restrictions.
What information do I have to have written on my purchase order?
We ask you to be as detailed as possible, in order for us to process orders as correctly as possible. Orders must have company billing address, and shipping address on original order, along with product information, and all special instructions. Please note any additional information in regards to company item number must be specified on original order. For example, if customer wants style number 738-P11-18WH with rolled edge trim (our standard trim is narrow bias) the rolled edge must be written out on original purchase order. We cannot be held responsible if those specifications were listed at the time of quote, but not on the original purchase order.
Can you drop ship?
Yes we can. Drop ship services are available with a $10.00 fee in addition to the standard freight charge. The drop ship address must be on original order when placed. All drop ships will be shipped discrete.
How are the shipping costs calculated?
All shipments will be reviewed to get the most competitive shipping rates possible. If customer requests for us to schedule shipping arrangements we cannot be held responsible if freight is re-classed or re-weighed while in transit causing shipping rates to change. Please note all customers have the option to use their own freight companies under their own account numbers.
What happens if my order was damaged in shipping?
If damage in shipping occurs, we must be contacted immediately. The damaged items must be documented on the original bill of lading or FedEx driver pad. To file your claim, please email the bill of lading scan, photos of the damage, list of damaged items, and Canterbury Roseart Invoice number to firstname.lastname@example.org
I just received my order, I am missing two lampshades, when will I receive my backorders?
Backordered items cannot be canceled prior to 90 days from the original order date. Non-canceled backorders ship with the customer’s next order. If the backordered item is not in stock for over 90 days, we will notify the customer and honor order cancelations at that time.
What is your return policy?
All returns for manufacturing defects require company authorization. A credit memo will be considered after reviewing an emailed claim or after merchandise is received.
What are your company payment terms?
For customers that have an active account, invoices must be paid in full within 30 days of receipt of original invoice. We will not process any new orders for customers whose accounts are past company terms of 30 days. For non stocking customers (less than $2,000 a year) any invoices that are less than $1000 must be pre-paid prior to shipping merchandise.
All new accounts are required to pre-pay for outgoing shipments. Customer can pay by credit card, or company check. If customer requests net 30 day payment terms (which only applies for future stocking customers, $2000 min a year), after six months once credit is established, the account will be reviewed and credit options may be reconsidered by Canterbury Roseart accounting department upon request.